Business & Privacy Policies

Retainer & Date Security

To officially lock in your photography session date on the calendar, a non-refundable Booking Retainer is required at the time of scheduling. No dates are held or guaranteed until this retainer is successfully processed via my secure payment system. The remaining balance of your session package is due in full prior to or on the day of your scheduled shoot, before image processing begins.

Cancellation & Rescheduling

I understand that life happens. If you need to reschedule your session, you must notify me at least 72 hours in advance.

• Timely Rescheduling: Requests made with more than 72 hours' notice will allow your retainer to transfer directly to a new date (subject to studio availability). Clients are allowed one complimentary reschedule per booking.

• Late Cancellations & No-Shows: Cancellations made within 72 hours of the session, or failing to show up to the location entirely, will result in the immediate forfeiture of the booking retainer.

Weather & Outdoor Sessions

If your shoot is scheduled at an outdoor location, I'll monitor local weather conditions closely. In the event of extreme weather (heavy rain, high winds, or dangerous conditions), I reserve the right to call for a reschedule. In these instances, your retainer will remain completely safe and transfer to our next mutually available date.

Image Delivery Timeline

I take pride in polishing your images to perfection. Standard digital proof galleries are delivered via a secure client portal within 2 to 3 weeks from the date of your session. High-season or special event timelines may vary, which will be specified in your direct project contract.

I respect your privacy and am committed to protecting the personal data you share with me. This section outlines what I collect and how it is handled in full compliance with standard consumer protection guidelines.

What Information Gets Collected

When you interact with the website, use the contact methods, or submit a booking request via the forms, we collect the specific details you provide:

• Name and contact information (Email address, Phone number).

• Event details, including requested dates, locations, and personal notes.

• Transaction metadata via our payment processor (Stripe) when processing retainers or invoices. Note: We never view, process, or store your raw credit card numbers.

How Your Information is Used

Your data is used strictly to run the studio operations, including:

• Responding to your form inquiries and discussing session ideas.

• Booking calendar dates and delivering digital gallery links.

• Dispatching secure invoices and automated receipts.

• I'll never sell, rent, or distribute your email address or personal details to third-party marketing entities.

Third-Party Services I Rely On

To serve my custom site files cleanly, we securely route transaction data through trusted, secure industry platforms:

• Web3Forms: Processes the website form inquiries safely to notify my inbox.

• Stripe: Manages the payment collection, utilizing industry-standard end-to-end encryption.

• I use Google Tag Manager and third-party measurement tools to analyze website traffic and visitor interactions. These tools may place cookies or access device identifiers to help me understand how visitors use the site.

Managing Your Cookie Preferences

When you first visit the website, you are presented with a cookie consent banner. You can choose to accept all cookies or restrict tracking to necessary functions only. You can also clear or block cookies at any time through your browser settings or by clicking 'Cookies' in the footer.

If you have any questions regarding these operational guidelines or how your data is handled, feel free to reach out to us directly:

Shutter Rattler
Owned & Operated by TJW Brands LLC
Email: tyler@shutterrattler.com